FAQ

How much would our shipping cost?

Singpost standard mail - S$1.20
Singpost registered mail - S$4.00

Free self-collection at our Enabling Village shop is available too.  

How long would the shipping be?

For local mail: 
All of your orders takes 2-3 working days for us to prepare. As for delivery about 3-5 working days, so you can expect about 6-7 working days to receive your order

For self-collection:

It takes 2-3 working days for us to prepare your order. When your order is ready, we will drop you a call or an email to notify you. 

What are our exchanges & returns arrangement?

We are happy to offer exchanges within 7 days for all items purchased if the following conditions are met:

  1. An original receipt/e-receipt is presented within 7 days of purchase, and
  2. Product is in sellable condition with its original packaging, and
  3. You are exchanging for something of same or higher value.
  4. Exchanges for items of a lower value is possible but we will not be able to refund the balance in cash.
  5. Valid for one-time exchange only. 

We are happy to offer returns within 7 days for any defective items that you have purchased if the following conditions are met:

  1.  Item purchased has a manufacturing defect, and
  2.  An original receipt is presented within 7 days of purchase. 

How do i make a Corporate / Bulk Order?

Get in touch with us at artablysg@gmail.com & we'll do our best to assist.

 What's our pre-order process?

The product is not currently in stock and you must place your order if you'd like to secure your selection before the item arrives with us. Your order may take up to 3-4 weeks to be processed and readied for collection/ delivery/ shipping. Do note that pre-orders cannot be cancelled/refunded once placed.

For any questions with regards to these terms, do get in touch with us at artablysg@gmail.com & we'll do our best to assist.